Refund policy

At Moody Spark, we want you to love your purchase. If you are not fully satisfied, we’re here to help.

1. Returns

• You may request a return within 7 days of receiving your order.
• To be eligible, items must be unused, unworn, and in the same condition as received, with original packaging and tags attached.
• Certain items such as sale items, gift cards, and personal care products (if applicable) are non-returnable.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be issued to your original method of payment within 7–10 business days.
• Shipping charges are non-refundable.

3. Exchanges

• We only replace items if they are defective, damaged, or sent incorrectly.
• If you need an exchange, contact us at Moodyspark77@gmail.com
   with your order details.

4. Return Shipping

• Customers are responsible for paying their own shipping costs for returning items.
• If the return is due to our error (defective/damaged/incorrect item), we will cover the return shipping cost.

5. Late or Missing Refunds

• If you haven’t received your refund yet, first check your bank or payment account again.
• Then contact your credit card company or bank as it may take some time before your refund is officially posted.
• If you’ve done all this and still have not received your refund, please contact us at Moodyspark77@gmail.com
  

6. Contact Us

For questions or assistance with returns and refunds, please reach out:

📍 Address: 5 Hut Road, Clyde North 3978
📞 Call: +1 (555) 123-4567
📧 Email: Moodyspark77@gmail.com