Shipping policy

At Moody Spark, we aim to deliver your order quickly and securely. Please review our shipping policy below.

1. Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates & Delivery

• Shipping charges will be calculated and displayed at checkout.
• We offer domestic and international shipping (where available).
• Estimated delivery time:
• Domestic Orders (within Australia): 3–7 business days
• International Orders: 7–15 business days (may vary by destination and customs)

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can use this number to track your package until delivery.

4. Delays

• While we strive to deliver on time, delays may occur due to high demand, customs, courier issues, or unforeseen circumstances.
• Moody Spark is not liable for delays once the package has been handed over to the courier.

5. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.
• We are not responsible for lost packages due to incorrect or incomplete addresses.

6. Customs & Duties (International Orders)

• International shipments may be subject to import duties, taxes, or customs fees.
• These charges are the responsibility of the customer.

7. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us immediately at Moodyspark77@gmail.com.
  
• We will assist in resolving the issue with the courier.

8. Contact Us

For any questions regarding shipping, please contact us:

📍 Address: 5 Hut Road, Clyde North 3978
📞 Call: +1 (555) 123-4567
📧 Email: Moodyspark77@gmail.com